Link to register https://www.nfca.ca/education-calendar/january-17-handling-floor-complaints/
Complaints are a fact of life in the flooring industry – so it’s important to respond appropriately and effectively when they occur.
In this session Drew will discuss the process, useful tools, tips, tricks and more that can assist in working through the inevitable challenges. His session will include:
– Claim procedures
– Claim details
– The site visit
– Testing
– Testing Tools
– Closing the claim
– Dispute resolution